Problem with activation on DS electrical

HI,

I have problem with activation on my DS account ....on your officiall page https://www.rs-online.com/designspark/home my username and password, works ...but when i try same username and password on DS electrical the program does not allow me access...

He informed me that he had an unknown problem at the beginning and then I have achived the maximum numebr of access attempts...

???

Thanks!!!