Why am I not able to import/export in certain file formats although they appear in the save as list?

If you are using version 4.0 and above of DSM, make sure you follow the setup instructions: https://designspark.zendesk.com/hc/en-us/articles/360010645273

The 'Translators' need to setup before you can import and export certain formats like STL, OBJ, 3D PDF, STP*, IGS*.

*Remember that for STEP and IGES export you will also need to have activated your paid add-on: https://designspark.zendesk.com/hc/en-us/articles/211867685

The installed translators program will be listed in Control Panel -> Programs and Features.

After v5.0 installation, these should be the only two programs in the list by publisher 'SpaceClaim Corporation'.

How to install this translators program?

In the extracted folder, there is a sub-folder named 'Translators' and you can run the setup.exe file inside it.

Or, you can use the main install wizard and complete step 2.

The main install wizard:

Related articles