DSM v2: How do I open or activate the software if there is an internal server error with login?

Open a Windows Command terminal (CMD) as administrator and switch to the directory where DSM is installed (under Program Files):

cd C:\Proqram Files\DesiqnSpark\DesiqnSpark Mechanical 2.0

Press enter to run the command and then enter the below line.

SpaceClaim.exe /ForceRsReglnfoReset=true

In the window that opens, DO NOT LOGIN with your existing DesignSpark web account.

Instead, use the 'Create DesignSpark account' option to register a separate DesignSpark profile in the software and make sure to fill in the RS/Allied sold-to id field with 8-12 digits. For non-customers, random entries like 12345678 or 24242424 will be accepted.

 

You should now be able to use DSM v2 (32-bit).

-

Note that this is a workaround and our plan is to only support 64-bit version of DSM in the long term.

If you have 64-bit Windows 7 or later, help us by updating to the latest 64-bit edition of DSM available here: rs-online.com/designspark/mechanical-software