DS Mechanical just crashes at launch with no error messages. How can I get it working again?

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  • Avatar
    Ben Greenwood

    I been running DesignSpark Mechanical (DSM) on Windows 10 64 Bit with no problems

     

    Then it stopped working.   

    I updated everything etc but still no luck.. UNTIL  I installed the 32 Bit version and this seems to be running?   All other software seems to be working ok on my Windows 10 machine.

    A Unsupported Warning comes up on the 32 Bit machine but I will ignore.

    I am not sure how or why this is happened?

  • Avatar
    Ben Greenwood

    Managed to get it going by deleting ALL Space Claim Files from previous install.    I had not noticed  !! 

  • Avatar
    Jorge Tuso

    The user.config file solution was the right one for me.
    Thank you very much.

  • Avatar
    Alsanousi E.I.Alsanouai

    this solution works for me like a charm!

    thnx.

  • Avatar
    Carlos Enrique Castro Magdonel

    I tried this but the \AppData\Local\SpaceClaim directory was not created during the installation in my PC. What can I do?

  • Avatar
    Chris Bennet

    I started having a problem today where DS Mechanical would crash after half a minute of working.

    I'm using Windows 10 and 64 bit DS M.

    Fail: Removing the config file didn't fix it.

    Fail: Uninstalling and reinstalling didn't fix it.

    Success: Uninstalling 64 bit and installing 32 bit version seems to have solved it.

  • Avatar
    Darren Conway

    I have just hit this problem  DSM has been running for over a year without problems.  Now it won't launch.

    Tried deleting user.config

    Tried installing the 32 bit version.

    Tried to find /delete user.config again, but not found in 32 bit version.

    This is a major problem because all of my drawings are now inaccessible to me.  A years work is locked up until DSM works again.

  • Avatar
    Joseph Sayad

    Was working this morning and then stopped in the evening.  None of the above solutions work.  I can see SpaceClaim.exe and RSRegistration running but nothing comes up.

  • Avatar
    Chee Seong Tan

    Same here, was working yesterday, when I try to launch it today, it just stopped with error message what so ever. I check the log. it say: 

    Deserializing
    <?xml version="1.0" encoding="UTF-8"?>
    <error>
    <nextfunction>activate</nextfunction>
    <message>Token could not be parsed.</message>
    </error>

  • Avatar
    Werner Zöchling

     Same problems since 2 days. Tried on 2 different machines Tried 32 bit, reinstallation, deleted user.config...nothing helps.

     

  • Avatar
    Chee Seong Tan

    I am able to launch, the problem had resolved from the DSM end.

  • Avatar
    Werner Zöchling

    So what did you do?

     

    OK - the problem is solved by spaceclaim - everything works exept designspark elekttrical

  • Avatar
    DesignSpark Mechanical

    Hi all,

    Updates to the incident on 31 May 2018 were provided here: https://designspark.zendesk.com/hc/en-us/articles/360005180754

    All issues related to the incident have now been solved.

    Best regards,

    DSM Support

     

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