Alternatively, you may see the message 'SpaceClaim has stopped working' before the program crashes. Try the fix below:
If DS Mechanical has previously been working properly but suddenly fails to launch without any error messages, there may be an issue with the user configuration file:
Please delete this file and launch DS Mechanical again. The software should then work fine.
The 'AppData' directory may be hidden by default on some computers. To view it, do a Windows search for 'Folder options' or 'File explorer options' and then go to 'view' tab-> select 'show hidden files & folders'.
If the program freezes without warning, delete the contents of the C:\Users\"Your Username"\AppData\Local\SpaceClaim\ folder and switch to the Windows 8 (Office 2013) ribbon style under File -> DesignSpark options -> Appearance.
If you have just installed the software and it crashes at first launch, the above config file will not be available. In such cases, please log a support ticket with us through the above button (https://designspark.zendesk.com/hc/en-us/requests/new).
As a pre-requisite with the ticket, please attach the following:
Screenshots from Windows Event viewer which records additional information on the crash (like a faulty Windows module). Please send all the relevant screenshots within the rough time frame of when DS Mechanical crashed. Example:
If you repeatedly see a 30 day error message which blocks DSM from opening, check that the time & date on your PC's taskbar is set/synchronized correctly.
Finally, make sure you are online via a direct internet connection when launching DSM and not through a workplace network with strict policies.
64-bit DSM users only:
If you are using a 64 bit version of software, uninstall it and use the 32 bit version. This should also solve the 'SpaceClaim stopped working' error.
version 2.1 (32 bit download): http://eda.designspark.com/receiver/dsm_dl.php?v=32&loc=eng