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I'm trying to register and it says my username / email address is already being used?



  • Peter Mole

    Tried this and it didn't work. Not wasting any more time. Thanks but no thanks.

  • Bryce Swartzwelder

    I have downloaded designspark mechanical 2.0 and registered (required by the app) with more than one email, I have  also (successfully registered online). Every time the app is opened and I try logging in, an error box appears stating "the information you provided is incorrect or the user does not exist. Please try again." (while logged in on the designspark webpage). Can anyone help? Thank you for your time.

    This desktop application has been run with administrator rights, and still reacts in the same manner. 

  • David Castanho

    I have signed up for a profile, my profile name has a # sign in it, I have tried to edit it out but every time I try to log in on the software it reverts me to a page stating that no symbols may be used. at the same time it will not allow me to edit the account name to rectify this issue. can anyone help ??????? thank you all for your time 


  • Ron Kennedy

    I just tried to register using the interface pop-up from the app and got the  error message. I went to the web page and registered there, works fine for me now. The app opens no problem seems to work.


    I tried to register with the website but it didn't work... It always eject me with "unknow token"

    I really be desapointed because this application may look very easy and well designed. 

  • Tom Salzl

    I also can't get the software to run. did both registering via software and then via the internet and I am here on the site but the software says I am not registered...  your database has been compromised... Oh the same name I used for the software registration was used on the web site and logged me in. I updated a few comments on my profile and tried the software and it does not work at all.

  • Mart Hale

    1) Register on the web page online.

    2) Reset your password.

    3) Start the design program, then when it pops up fill in company info and the rest.

    4) should logon for you, worked for me.

  • mark bowkett

    Absolute waste of time, can not even register and once you do through the website you cannot actually use the software. If this is the first thing you have to deal with using the software I wonder how good it can actually be. even free this is very poor

  • T Upton

    Cannot use the software. I filled all my details on the website. Pulls this into the software when I start. All fields with stars are filled in and it refuses to activate the software!!

    I will stick with Easy-PC thank you. Much easier to work with!

  • Bryce Swartzwelder

    T Upton, Designspark is well worth working out the bugs if any getting started.

    Contact the help / zendesk and they will return to help you normally within a few business days.

    The program requires your computer to be connected to the internet for initial start up.

    I believe the troubles and inability to log in may have been caused by the web browser i was using at the time. Or a combination of browser and microsoft loading updates without informing me.

    To repair this issue i had deleted the contents of the designspark appdata folder and also cleared all web browser cookies cache and updated browser.  You may have to search for the designspark appdata folder and delete its contents. Try clearing things, updating your pc, updating your web browser and restarting.

    Best of luck. :) 



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