I'm trying to register and it says my username / email address is already being used?

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8 comments

  • Avatar
    Peter Mole

    Tried this and it didn't work. Not wasting any more time. Thanks but no thanks.

  • Avatar
    Bryce Swartzwelder

    I have downloaded designspark mechanical 2.0 and registered (required by the app) with more than one email, I have  also (successfully registered online). Every time the app is opened and I try logging in, an error box appears stating "the information you provided is incorrect or the user does not exist. Please try again." (while logged in on the designspark webpage). Can anyone help? Thank you for your time.

    This desktop application has been run with administrator rights, and still reacts in the same manner. 

  • Avatar
    David Castanho

    I have signed up for a profile, my profile name has a # sign in it, I have tried to edit it out but every time I try to log in on the software it reverts me to a page stating that no symbols may be used. at the same time it will not allow me to edit the account name to rectify this issue. can anyone help ??????? thank you all for your time 

     

  • Avatar
    Ron Kennedy

    I just tried to register using the interface pop-up from the app and got the  error message. I went to the web page and registered there, works fine for me now. The app opens no problem seems to work.

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    PHILIPPE SAPET

    I tried to register with the website but it didn't work... It always eject me with "unknow token"

    I really be desapointed because this application may look very easy and well designed. 

  • Avatar
    Tom Salzl

    I also can't get the software to run. did both registering via software and then via the internet and I am here on the site but the software says I am not registered...  your database has been compromised... Oh the same name I used for the software registration was used on the web site and logged me in. I updated a few comments on my profile and tried the software and it does not work at all.

  • Avatar
    Mart Hale

    1) Register on the web page online.

    2) Reset your password.

    3) Start the design program, then when it pops up fill in company info and the rest.

    4) should logon for you, worked for me.

  • Avatar
    mark bowkett

    Absolute waste of time, can not even register and once you do through the website you cannot actually use the software. If this is the first thing you have to deal with using the software I wonder how good it can actually be. even free this is very poor

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