Download and use this utility to quickly open the folder containing the relevant DesignSpark Mechanical log files. Then, right-click and send to-> zipped folder (.ZIP)
Attach this ZIP with your support ticket request so our tech support team can track the issue & provide a solution quickly.
The general Windows location of the DS Mechanical log files is: %AppData%\SpaceClaim\Log Files
The above folder may be hidden on your computer. To view it, do a Windows search for 'Folder options' or 'File explorer options' and then go to 'view' tab-> select 'show hidden files & folders'.